Call Center Management

Call center software from Transformez Infotech allows you to manage customer interactions based on almost any contact attribute.

Call center software from Transformez Infotech offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Transformez Infotech Unified Intelligent Contact Management Enterprise, you'll have a scalable solution that enables dynamic customer interactions.

Call Center Software for Better Management Across Multiple Channels.

Call Center Software That Offers Powerful Capabilities for Enhanced Customer Contact.

Call center software from Transformez Infotech provides solutions that help manage customer interactions and route them based on almost any contact attribute. Here are just a few of the powerful capabilities offered by Transformez Infotech Unified Intelligent Contact Management Enterprise:

• Virtualize contact center routing, reporting, and computer telephony integration across third-party automatic call distribution (ACD) and interactive voice response (IVR) systems.
• Interface with carriers' networks for pre-routing and delegation of calls targeted to one or more contact centers. 
• Segment customers and monitor resource activity and availabilitye 
• Social Selling.  
• Deliver each contact to the most appropriate resource anywhere in the enterprise. 
• Profile each customer using contact-related data, such as dialed number and calling line ID. 
• Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths).