Mobile
Application
Mobile
applications can have many uses. They can act as a container for traditional
content such as videos or games, or as a gateway to a brand's multiple services
and offers. They can also provide additional services related to a brand's core
business, such as a bar locator for Smirnoff or are cope book for Kraft. But
most importantly, mobile applications are connected with con¬sumers in a
real-time, intimate way, and therefore allow for immediate and precise consumer
feedback and insight. The trend towards integrated app stores within smart
phones is significant. Screen Digest estimates 150 million smart phones were
sold in 2008, and more than 500 million applications were downloaded from
Apple's App Store for iPhone and iPod Touch alone. Free applications that
provide additional value to the end user are much sought after. Whether it is
entertainment, useful services or a coupon, the application works best when it
is related to the brand: don't bother offering a krafting game if you sell
detergent. There is a fundamental difference between sponsoring a third-party
application and taking part in the design of software in line with the brand's
values.
There is a lot of talk
today about location-based advertising, but the ad inventory to back the hype is
not available yet. Intro¬ducing location-based services through a dedicated,
useful app, such as a store locator with coupons selections, helps build trust
in an otherwise intrusive technology .Brands should also keep in mind the mobile
phone remains above all a com¬munication device. Address books on
our mobile phones can be thought of as the ancestor of today's social networks,
and its capacities as a viral communication tool were proven long ago. Of
course, optin is paramount. Forgetting this cardinal rule will have disastrous
consequences. That is why the added value must be compelling enough for the user
to act on the optin proposition. Also, an application that can be customized to
better suit the needs of the user will have a longer lifespan. Brands should
keep in mind that, even with a useful and free mobile appli¬cation, they are
still competing with other forms of services and entertainment on a very small
screen. here are several factors to take into account when designing a mobile
applica¬tion, especially for iPhone owners, who tend to be early adopters of
mobile applications and are also more aware of mobile advertis¬ing.
This audience presents a tremendous opportunity for
companies looking to set up iPhone-specific mobile ad campaigns. The first thing
to consider is why con¬sumers will use the application instead of a mobile Web
site or just plain text messaging. What additional benefits will your
applica¬tion provide? For instance, location-based applications can pinpoint a
user's exact location, providing value and opportunities that mobile Web sites
cannot. Next, be sure to use a rich and engag¬ing interface. Leverage the cool
things that the device provides, such as I Phone and iPod “shaking,” touch
screen functionality or device tilting to grab users in the first twenty seconds
of trying your application. If the user doesn't instantly “get it,” there is a
strong chance they will abandon the application and never return.
Now think about longevity. Many people will use a lights
a beer game just once because it's all about a single experience, and because
free mobile applications are highly disposable in the eyes of the consum¬er.
When designing an application, think about what will keep a user coming back.
Also, listen to your users by giving them channels to feed back ideas and take
those concepts to make constant improvements to your application .Lastly, do not
rely on partners. With more than 20,000 iPhone applications to compete with, the
success of your applica¬tion cannot be driven by deck placement. Good placement
is a reward for success, not the other way around. Remember, career decks and
app stores are large meritocratic ecosystems, so the best applications rise to
the top. Paying careful attention to design, user interface and ergonomics is
critical to the success of your application.