Mr. Javed Pradhan


Executive Summary

A Six Sigma Master Black Belt with 13 years of experience in the BPO industry with a diversified domain experience in Telecom, Travel, Banking, Financial Services and Insurance, Health Care industries. Apart from his venture into education, Javed Pradhan is also the Managing Partner with True Ventures, a multinational Footwear Manufacturing and Exports Company

Professional Experience

• DGM – Strategic Initiatives for APAC, Firstsource Ltd, Responsible for Resource Optimization, Change management, Risk, Compliance and Governance Audit and driving overall operations excellence across 17 centres within APAC (2010)  s in BPO operations providing services in Telecom &, Financial Services (2009-2010)  
• AVP – Consulting, Info Consultech Pvt. Ltd, Head of Consulting Services providing Business Transformation Solutions to multinationals in Telecom, Retail, Travel, Security Systems & BPO Companies (2008-2009)  
• Senior Manager MIS & WFM, Intelenet Global Services, Head of MIS & WFM for US and UK based business processes for Capacity Planning, Forecasting, Staffing & Scheduling, RTA, Analytics and Performance Improvement (2004-2008)  
• Process Developer, GE Capital International Services, Key Critical Resource for Identification and driving various Process Improvement Projects across Financial COE(2001-2004)  
• Solution Architect, Maccafe Systems, Identification, Research, Analysis, Design and Development of IT Solutions for SME clients  

Key Achievements
• Recipient of Highest Contributor Award 2006-07 by National Rail Enquiries, UK, for planning efficiency and accuracy    
• Best Black Belt Project of the Year 2002 – G.E. Capital International Services 
• Various Awards and Certifications for Excellence in Customer Service Operations – GE Capital International Services  
• Various “Unnati” Awards for successfully executing process improvement initiatives – GE Capital International Services  
• Special Guest invited to address the final year students of BPO Management on the Annual Day Function at the D.Y. Patil College  
• Highest VOE scores on scheduling efficiency across processes in the organization